Titan Email MX Records: Setup Guide for Custom Domain Email

Titan is a business email service that you might not have heard of by name, but there is a good chance you have encountered it. Titan powers the email hosting behind many popular web hosts and domain registrars, including Hostinger, Namecheap, and several others. When these companies offer "Professional Email" or "Business Email" as an add-on to domain registration or web hosting, Titan is often the service running it behind the scenes.

This guide covers how to set up Titan Email MX records for your domain, whether you purchased Titan directly or through a hosting provider.

How Titan Email Works

Titan is a white-label email service. That means web hosting companies and domain registrars license it and offer it under their own branding. You might see it called "Namecheap Private Email," "Hostinger Email," or just "Professional Email" depending on where you bought it.

Regardless of the branding, the underlying infrastructure is the same. The MX records point to Titan's mail servers, and email is handled by Titan's platform. You get a webmail interface, calendar, and contacts, similar to what Google Workspace or Microsoft 365 offer, but typically at a lower price point.

Titan's MX Record Values

Titan uses two MX records for email delivery:

Host: @  (your root domain, e.g. yourdomain.com)
Value: mx1.titan.email
Priority: 10

Host: @
Value: mx2.titan.email
Priority: 20

The primary server is mx1.titan.email at priority 10, meaning sending servers try it first. The secondary server mx2.titan.email at priority 20 acts as a backup. If the primary is temporarily unavailable, email is delivered to the secondary instead.

Your Host May Have Already Set These Up

This is the most important thing to check before doing anything. If you purchased Titan Email (or your host's branded version of it) through a provider where your domain's DNS is also managed, the MX records may already be configured for you.

Providers like Hostinger and Namecheap often set up MX records automatically when you activate their email product for a domain that uses their nameservers. Before manually adding records, verify what is already in place.

Go to mxrecordchecker.com and enter your domain. If you already see mx1.titan.email and mx2.titan.email in the results, your MX records are set and you can skip the DNS setup steps entirely.

When You Need to Add MX Records Manually

You need to add MX records yourself in these situations:

Your domain's nameservers point to a different provider than where you purchased Titan. For example, you bought Titan through Namecheap but your domain uses Cloudflare for DNS.
Your hosting provider did not auto-configure the records. This sometimes happens if you activated Titan after the domain was already set up, or if there was a configuration issue.
You are using Titan directly rather than through a host's branded offering.

Step 1: Remove Existing MX Records

If your domain currently has MX records pointing to a different email provider, you need to remove them before adding Titan's records. Having MX records from two different providers causes email to route unpredictably.

Log into your DNS provider and delete all existing MX records for your domain. If you were using your host's built-in free email, those MX records need to go too.

Common records to look for and remove:

Records pointing to your web host's mail servers (anything like mail.yourdomain.com or your host's generic mail server)
Records from a previous email provider (Google, Microsoft, Zoho, etc.)

Step 2: Add Titan MX Records

In your DNS provider's control panel, add two new MX records:

First record:

Type: MX
Host / Name: @ (for the root domain)
Mail Server / Value: mx1.titan.email
Priority: 10
TTL: 3600 (or the default)

Second record:

Type: MX
Host / Name: @
Mail Server / Value: mx2.titan.email
Priority: 20
TTL: 3600

Save both records. The exact interface varies depending on your DNS provider. If you manage DNS at Cloudflare, GoDaddy, Namecheap, or another provider, the process is the same: find the DNS records section, add MX type records, and enter the values above.

Step 3: Verify the MX Records

After saving, confirm everything is correct. Head to mxrecordchecker.com and enter your domain. You should see:

mx1.titan.email with priority 10
mx2.titan.email with priority 20
No other MX records from old providers

If the records do not appear right away, DNS propagation may still be in progress. Wait 15-30 minutes and check again. Most DNS changes propagate within an hour, though it can occasionally take longer.

Step 4: Complete Titan's Setup Wizard

After MX records are live, finish the setup in Titan's admin panel (or your host's email management interface):

Create your email accounts (e.g., you@yourdomain.com)
Set passwords for each account
Titan's verification process will check that the MX records are correctly pointing to their servers

Some hosts show a verification status in their email dashboard. If it says "pending" or "verifying," the MX records may not have propagated yet. Give it time and refresh.

Additional DNS Records for Titan

MX records get email delivered to Titan, but for complete email setup, Titan also requires authentication records to ensure your outbound email is trusted by receiving servers.

SPF Record

Titan requires an SPF record to authorize their servers to send email on your behalf:

Type: TXT
Host: @
Value: v=spf1 include:spf.titan.email ~all

If you already have an SPF record for other sending services, add the include:spf.titan.email part to your existing record rather than creating a second one. Only one SPF record is allowed per domain.

Check your SPF record at spfrecordcheck.com.

DKIM Record

Titan provides DKIM values in your email admin panel. These are typically CNAME or TXT records that you add to your DNS. The exact values are unique to your domain, so check Titan's setup wizard or your host's email documentation for the specific records to add.

DMARC Record

Add a DMARC record to set a policy for how receiving servers should handle email that fails authentication:

Type: TXT
Host: _dmarc
Value: v=DMARC1; p=quarantine; rua=mailto:dmarc@yourdomain.com

Check your DMARC record at dmarcrecordchecker.com.

Common Issues and Troubleshooting

Email Not Arriving After Setup

If you have added MX records but email is not reaching your Titan inbox:

Check MX records at mxrecordchecker.com to confirm they are live and correct
Verify the email account exists. The MX records route email to Titan, but if you have not created an actual mailbox in Titan's admin panel, there is nowhere for the email to go
Check for old MX records that may still be present. Any leftover records from a previous provider will steal some of your email
Wait for propagation. If you just made the changes, some DNS resolvers may still have the old records cached

Host's Email Dashboard Shows "Not Configured"

Some hosting providers run their own verification checks. If the dashboard still shows MX records as not configured:

The DNS changes may not have propagated to your host's verification servers yet
Your domain may be using external nameservers (Cloudflare, Route 53) instead of the host's nameservers. This is fine for email delivery but the host's dashboard may not detect the records since it checks its own DNS
Try refreshing the verification or wait a few hours

Switching From Another Email Provider to Titan

When migrating from Google Workspace, Microsoft 365, or another provider to Titan:

Export any email you want to keep from the old provider
Remove the old provider's MX records
Add Titan's MX records
Create your accounts in Titan
Import old email if needed (Titan supports IMAP import from most providers)

Plan to make the switch during a quiet period. There will be a brief window where email delivery is in transition. Any email sent during this window will be delivered to whichever MX records the sending server resolves, either the old or new provider.

Titan vs. Google Workspace vs. Microsoft 365

Titan is a solid choice for small businesses that want professional email at a lower price point than Google Workspace or Microsoft 365. It includes webmail, calendar, and contacts. However, it does not include the full suite of productivity tools (Docs, Sheets, Teams) that Google and Microsoft offer.

If you only need email and basic calendar functionality, Titan offers good value. If you need a complete productivity platform, Google Workspace or Microsoft 365 may be a better fit despite the higher cost.